Our Guarantee & Warranty - Tilehurst Roofing Dallas

The Tilehurst Roofing Dallas Guarantee

We stand behind every roof we touch because the guarantee isn’t a sales pitch around here. It’s a document with our name on it, handed to you before our crew leaves your driveway. Greg Holloway runs Tilehurst Roofing Dallas under the Kingswell Guarantee, and that means one thing in plain language: if we said we’d fix it and we didn’t get it right, we come back and make it right. No invoice for the return trip. No argument about whether the leak is “really” our problem. For a full year after any repair or replacement, the 365-Day Done Right Promise keeps us accountable, in writing, on your job specifically.

Call (903) 499-4275

What’s Covered

• Written price before any work starts. You get a line-by-line price in your hands before a single shingle comes off, and that number doesn’t move unless you approve a change in writing.
• Workmanship on every repair and replacement. If our installation or repair fails inside the guarantee period, Tilehurst Roofing Dallas returns at no charge under the 365-Day Done Right Promise.
• Written guarantee on every repair, delivered before the crew leaves. Not emailed a week later. Not “in the mail.” It’s in your hand while the ladder is still against your house.
• Cleanup and property protection. We tarp landscaping, run magnetic sweepers for nails, and leave your yard looking like we were never there. The Kingswell Way says leave the place cleaner than we found it, and we hold to that on every job in Dallas.
• On-time arrival within the window we gave you. When we schedule, we show up. If something breaks that promise, we tell you before you have to call us.
• Honest pricing with no surprise change orders. The price we quote is the price you pay unless you decide to expand the scope, and even then, you approve it in writing first.
• Materials from seven major manufacturers. GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. The product fits your Dallas home and your budget, not whatever happens to be in the truck.

Our Satisfaction Promise

Here’s how it works if something isn’t right. You call us at (903) 499-4275. A live person answers, any hour, any day, including weekends and evenings. You tell us what’s wrong. We schedule a return visit inside the guarantee window, and our crew comes back to inspect the work. If the failure is on us, we fix it at no charge. If it turns out to be storm damage or something unrelated to our work, we’ll tell you plainly, show you photos, and give you a written price before we do anything else. Greg Holloway doesn’t hide behind callbacks or voicemail. The promise is simple: if it’s not done right, we make it right, for a full year after the job. That’s the guarantee, and it’s been the same since this company joined the Kingswell family of roofing companies.

Licensed & Insured Backing

A guarantee is only as good as the company behind it, and the company behind this one carries real weight. Tilehurst Roofing Dallas operates licensed and insured, which means the paperwork isn’t theater. It’s the backstop that protects your home and our crew if something goes wrong on a job site. Greg Holloway doesn’t send unvetted people onto your roof. Every technician is background-checked and uniformed, so you know exactly who is on your property and why. When you combine that with a written price, a written guarantee, and a full year of documented accountability, you get what a guarantee is supposed to be: a reason to sleep well in Dallas, not a paragraph of fine print.

What the Guarantee Does Not Cover

We’re honest about the edges of the promise too, because a guarantee that pretends to cover everything covers nothing. The 365-Day Done Right Promise covers our workmanship and our installation. It does not cover damage from new storms, falling trees, hail, or anything else that happens after we leave and isn’t related to what we did. Manufacturer warranties on materials are separate and come from the manufacturer, not from us. What we can tell you is that we install those materials correctly, and if our installation is the problem, we own it. If you have a question about whether something is covered, call us at (903) 499-4275 and ask. You’ll get a straight answer from a live person, not a script.

Why Dallas Homeowners Get This in Writing

Dallas roofs take a beating. Hail season in the spring, triple-digit heat in August, and the occasional ice storm in February all work against your shingles, your flashing, and your decking. When a repair fails because of our workmanship, you shouldn’t have to negotiate for a return visit. You should be able to point to a piece of paper and say, “This says you come back.” That piece of paper is standard on every Tilehurst Roofing Dallas job, and it’s delivered before the crew leaves, not mailed later. Greg Holloway has seen too many Dallas homeowners get burned by contractors who disappear after the check clears. The guarantee is how we make sure that doesn’t happen on our watch.

How the Guarantee Fits the Kingswell Way

You’ll hear us mention The Kingswell Way, and it’s worth knowing what that means in practice. It’s five commitments: say the price before the work, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails. Those aren’t slogans. They’re the operating rules for every Tilehurst Roofing Dallas job, from a small flashing repair in Lakewood to a full roof replacement in Frisco. When something goes wrong, The Kingswell Way doesn’t ask whose fault it is first. It asks whether the job was done right. If it wasn’t, we fix it.

What You Should Ask Any Roofer About Guarantees

Before you hire anyone in Dallas, ask these questions. Does the price come in writing before the work starts? Does the guarantee come in writing before the crew leaves? Will they come back for free if the repair fails, and for how long? Who answers the phone when you call with a problem? If you call Tilehurst Roofing Dallas, here are our answers: yes, yes, yes for a full year, and a live person, 24 hours a day, 7 days a week. Greg Holloway will tell you the same thing on the phone at (903) 499-4275. Call and ask him directly. That’s the point.

Schedule Your Free Estimate

If you have a leak, missing shingles, hail damage, or you’re just wondering whether your Dallas roof has another season left in it, we’ll come take a look. The estimate is free, it’s in writing, and it comes with the same guarantee as every job we do. Call (903) 499-4275 and a live person answers. Tell them what’s going on, and we’ll get you on the schedule. If the roof is fine, we’ll tell you that too. That’s the guarantee, and it starts the first time you call.

Written by Greg Holloway, Owner at Tilehurst Roofing Dallas, serving Dallas since 2000.