What Dallas Homeowners Say About Tilehurst Roofing Dallas
Reviews tell you what a contract can’t: whether the crew showed up when they said they would, whether the price on the quote matched the final invoice, and whether the repair actually held through the next Texas storm season. At Tilehurst Roofing Dallas, we earn every review the slow way. Written price before any work starts. Written guarantee before the crew leaves. A real person on the phone every time you call. That’s the standard, and the homeowners below are the ones who held us to it.
Recent Reviews
“We had a leak over the kitchen that three other companies ‘fixed’ without actually fixing. Greg’s crew found the real problem in about twenty minutes, a section of flashing around the chimney that was installed wrong years ago. The repair cost $340 and it’s been dry through two heavy storms since. They also wrote the guarantee on the invoice before they left, which nobody else ever did. That alone told me these folks operate differently.”
Veronica R.
Lake Highlands, Dallas
“I’ll be honest, I called at 9:40 on a Sunday night because water was coming through the ceiling in my son’s room and I didn’t know what else to do. A live person answered on the second ring. Not a machine, not a call center. They walked me through shutting off the right breaker, got a tarp on the roof the next morning, and had the full repair quoted before the crew even started. Everything matched. Every number. I’ve never had a contractor do that.”
Sami A.
North Dallas
“Replaced the whole roof on our 1940s bungalow over by White Rock Lake. The decking underneath was in worse shape than anyone expected, and they showed us photos and walked us through the revised line item before touching anything. They carry all seven manufacturers, and they actually helped us pick the right shingle for the house instead of pushing whatever was on sale. We went with CertainTeed and the roof looks like it belongs on the house, not like a repair.”
Heather Z.
Casa Linda, Dallas
“What got me was the honest price talk. I had three quotes for a full replacement, and Tilehurst was the only one that listed every single line: drip edge, ridge cap, underlayment, the works. They even gave me the price per square foot on decking replacement before we started, so when some boards did need replaced, the math was already done and agreed to. No surprises. The crew was background-checked, wore uniforms, and left the yard cleaner than I keep it myself.”
Neil W.
Oak Cliff, Dallas
“Small job for them, big deal for me. The ridge cap along one section of our roof had started lifting and I was worried about the next big wind event taking the whole section off. They came out, quoted $260, and replaced it same day. The written guarantee came with the receipt, not in a follow-up email two weeks later like some companies do. Greg even took a picture from the ladder and showed me the old cap versus the new one. No upselling, no ‘while we’re up here’ nonsense.”
Veronica R.
Lake Highlands, Dallas
“We bought a house in Dallas last year knowing the roof had maybe two or three years left. Sure enough, the first spring storm exposed two leaks, one over the garage and one near the front entry. Tilehurst replaced the full roof, and the crew hauled away every scrap of old shingle and nail by the end of day two. Two attics, two valleys, and a lot of flashing work. The price held. The schedule held. And when I called with a question on a Saturday afternoon about the attic ventilation, a person answered. That’s just how they operate.”
Sami A.
North Dallas
Why Customers Trust Us
If you reread those reviews, you’ll notice a pattern. Nobody mentions a discount or a special deal. They mention the written price, the written guarantee, the live person on the phone, and the crew showing up looking like professionals. That’s The Kingswell Way, and it’s been the operating standard since 2000: say the price before the work, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails. Our 365-Day Done Right Promise means exactly what it sounds like. If a repair fails inside a year, we return to correct it at no charge. No fine print about storm exceptions, no “that’s a different issue now” runaround. And because every Tilehurst Roofing Dallas technician is background-checked and in uniform, you know exactly who’s on your roof. Material choice matters, too. We stock and install from seven manufacturers, GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral, so the product fits your home and your budget, not whatever happens to be in the truck that week.
The fastest way to find out if we’re the right fit is to call (903) 499-4275. You’ll get a live person, a straight answer, and a free written estimate with real dollars on it. That’s how we’ve done it since day one. It’s how Greg Holloway still runs the Dallas location today.
Written by Greg Holloway, Owner at Tilehurst Roofing Dallas, serving Dallas since 2000.